'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Be the first to know about new products, innovations, and offers. Its here! Find out how we combat fake reviews. Bought a string trimmer with battery, then an extra battery October 2022. js.src = src; hVn8>b% Experience With EGO (Lawn Tools) Customer Support & Warranty Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. This warranty applies only to the original purchaser at retail and may not be transferred. I advised she hadnt asked me anything. $299. var xmlHttp = new XMLHttpRequest(); This warranty may also be further limited or voided as specifically detailed in the product Manual. After multiple tortuous calls to customer service they finally agreed to replace them. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Over one hour waits. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. I bought a zero turn mower and its dead less than a year after purchase. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). JavaScript seems to be disabled in your browser. }); Really !!! For some reason he asked for the serial number of the charger that came with it. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. EGO LM2000E | ProductReview.com.au Then in the first year the battery died. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. This has been the most grueling process ever. PDF WARRANTY - Lowe's Waited two weeks, had to call back again, and no one had done anything. Warranty Policy | EGO POWER+ Lowe's gives you 60 days. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Please allow up to 24 hours for your account to update before redeeming points. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. There was no reply so I said Hello. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. document.head.appendChild(js); We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. classes: false Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. && ('objectFit' in document.documentElement.style); This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. My lawn is 40'x30', doesn't take long to mow. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. How about answering the phone ! The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Ph Australia; 1300 000 346. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. What would you like to do? // object-fit support Greenworks and EGO slightly differ when it comes to warranty plans. What?? No way to text/ email them. Our batteries and chargers are backed by an industry leading 3-year warranty. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. So just over 2 weeks later and I still haven't received it. question or warranty issue, making the process even easier for you. ago HotSarcasm More posts you may like r/BMWi3 Join The #1 Rated Brand in Cordless Outdoor Power Equipment | EGO Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. j=d.createElement(s),dl=l!='dataLayer'? Resources and Support for EGO Owners | EGO - EGO Power Plus For the best experience on our site, be sure to turn on Javascript in your browser. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. function browserSupportsAllFeatures() { Just bought my first(and last) Ego. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. I will never buy one of their products again. We see that youre on the North America site but appear to be outside the U.S. and Canada. The store will not work correctly when cookies are disabled. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. This machine is much heavier than a gas mower. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Check out EGOs incredible new Z6 Zero Turn Riding Mower. linksPerCol: 10, part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; Just got back for a 1 hr walk and was on hold the entire time. They do not stand behind their products. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); The benefits to you given by this warranty are in Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. The refund excludes any postage, handling or transportation costs. Warranty Policy | EGO POWER+ EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools It essentially just wouldn't start, as if it wasn't receiving any power from the battery . Check out our library of quick how-to videos. Your receipt will be requested upon completion of this registration. The competitor is located in Australia; The following exclusions apply; . Call Ego support and need to wait about one hour for someone to answer. Be the first to know about new products, innovations, and offers. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Sign up to hear about new Commercial Series tools and innovations. Price: $6,999 kit with six 12.0Ah batteries and charger. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Registering your product does not work. After one season my EGO LM21355p lawnmower would not start. For the best experience on our site, be sure to turn on Javascript in your browser. I loved the EGO lawnmower I purchased, at first. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in Information provided by various external sources. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Their board of directors should try calling the help line and see what customers deal with. I've talked to home depot about it, they do nothing. almost 2 months to get a battery to replace one that malfunctioned New comments cannot be posted and votes cannot be cast. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' What would you like to do? LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. website store locator. I asked if she was calling to help me and she replied You havent said anything. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). Don't forget, expect to be on hold for an hour or more to even talk to someone for help. 855-346-5656. What would you like to do? Takes all of 3 minutes. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers.
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